Refund Policy

Last updated: August 16, 2026

nubycedar wants customers to feel confident when ordering from our store. If something is not right, please contact us and we will review the request based on the guidelines below.

Standard return window

Return requests should be started within 30 days of delivery. Items should be unused, in their original packaging, and in resalable condition unless the product arrived damaged or incorrect.

Non-returnable items

For health, hygiene, safety, or clearance reasons, some items may not be eligible for return after opening or use. If a product falls into that category, the restriction shown on the product page or at checkout will control.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or not as described, contact us within 7 days of delivery with your order number and clear photos so we can review the issue promptly.

Return approval

Please do not send items back without contacting us first. Approved returns may be sent to the return address we provide after review.

Refund timing

Once an approved return is received and inspected, refunds are issued to the original payment method. Processing time depends on your payment provider, but most refunds appear within several business days after approval.

Shipping charges

Original shipping charges are generally not refundable unless the return is due to our error or a confirmed product defect.

Contact

To request a return or refund review, email kieubach492198@gmail.com or call 512-660-8485.